Member-only story
Are You Being Served?
I got a new mobile phone a few weeks ago.
When I transferred everything to my new phone, I had to make 5 phone calls to a helpline. I also made 4 trips to a well-known European mobile internet provider to get an eSim for my Spanish mobile number.
I won’t bore you with the details, but suffice to say that the problem still hasn’t been resolved.
At the same time, I had some issues trading in my old mobile with a global technology company.
When I called their customer service number, I was absolutely shocked by how helpful they were. They offered to speak English to me when they heard me struggling in Spanish. They also assured me repeatedly that they would resolve my problem, one way or the other.
They were committed to solving my problem!
Speaking to them was just so effortless and helpful. The feeling that came over me was something like, “I LOVE this company, and I would always buy their products, even if they were more expensive.”
That experience served as a timely reminder that for companies and entrepreneurs to be successful, it basically comes down to one thing ….. good customer service.
